Friday, July 9, 2010

internet issues.

I never realized how much i depended on the internet, well i did but i didn't think it was a problem until now. Now that i don't have the internet and when i found out that i wouldn't have it i cried! To be fair the guy i was talking to was really being a big meany to me so thats why i cried too!

heres the story...

Thursday morning i woke up and was getting ready to check my email. Well we use At&t internet and quite often it gives me this error page saying At&t Gateway Error, or something like that. Well usually when this happens i just reload the page and hope that it will stop giving me an error because it's annoying like none other! So this i kept reloading the page, still kept giving me the error so i restarted my computer, didn't work, unplugged modem and plugged back in, didn't work, restarted modem NOTHING WORK!!! so i had no other option but to find the number for the at&t service number.. since i didn't have internet service to look it up and Jeff was in an interview so i couldn't ask him i was on my own.. I sent a text to facebook and told people my problem and a friend sent me the number! Well i also found the bill that had the number on it... i called it and this nice lady answered and we talked for a while and she was walking me through to this page to reset a password that will get it working again. Well she couldn't find our account so she transferred me to this MEAN guy... who found out that our account was CANCELLED!!!! did we cancel it? No we did not... a few days ago Jeff got a bill for our internet with our OLD address and OLD account on it, so Jeff called and got that fixed because we don't live there anymore we shouldn't pay that bill.. Well the guy Jeff talked to cancelled our new address instead of the old one because the addresses were switched, like our old address was with our new account which was a mistake from some worker guy. Well I said to this guy "so i did not want my internet cancelled but it was because someone made a mistake and now i have to wait a week for it to be turned back on" he said "mam' you gave us the wrong account number thats not our mistake" me: "sir I have the bill in front of me with my address on it and that is the account number i have gave you!" well he was just being a meany and i hung up because he wanted me to renew an account and i was in tears and couldn't contain my self so Jeff called back and talked to a nice lady she tried to get the internet to be turned on faster but she said dispatch was busy or something... it's just annoying because at&t has given us so many problems! why we stick with them? I don't know.. but if anything happens again we're going to someone new.

So now I'm sitting in a Cafe' listening to my husband play drums and sneaking internet (2 hours away from home by the way). I can't even get wifi at my house which is annoying, which leads me to the whole "relies on the internet WAY to much!"

side note this blog was not proof read do to the short time i had to write this!

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